As previously mentioned commercial search engines are not only providing a search experience. They are all moving toward a personalized interface with a set of associated services. In fact they are changing to a personal desktop environment where by creating a simple free account you can access to your emails, search engine, personal documents, software suite solutions such as spreadsheet, slides or word processor. iGoogle is a good example of it:
An example of a customized interface on iGoogle
It is like an Operating System (Google) within the Operating System (Microsoft, Linux, Mac OS).
In such configuration commercial search engines are providing more interesting services because more instinctive tools than the ones within companies. Companies employees frustrations can then be understood. The technological mass public market is for them moving faster than the business one.
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